Delivery Policy

DELIVERY OF GOODS

If goods are not delivered within the stated delivery period, please contact our Customer Services team as soon as possible and we will deal with our couriers on your behalf. Alternatively we can supply you with a tracking number and you can contact the courier company direct.

We won’t be liable for any loss caused to you by late delivery.

Upon delivery, the customer is responsible for checking that they have received the correct number of parcels and also the condition of the parcels, before signing for them. If goods appear damaged, please state this on the delivery documentation, i.e. “Goods arrived damaged” and contact our Customer Service team as soon as possible. If you sign for a “Clean Bill of Delivery” or “unchecked”, any insurance claim you may make against the courier for damage in transit will be void. If the goods are damaged in transit please contact our Customer Services team within 24 hours after receiving the delivery of goods. Any claims after this time cannot be considered.

PRICE AND PAYMENT

All prices are quoted in sterling and include VAT (unless otherwise stated). The price excludes delivery charges.

UK Delivery charges are 

 

Standard UK Mainland - £3.99 3-5 day service

Express UK mainland - £5.99 1-2 day service

 

RETURNS AND REFUNDS POLICY

We believe that you will be satisfied with the ordered product, but if for any reason you are not satisfied with your purchase you can exchange it for another product, or receive a refund. This excludes bespoke items.
Customers have 14 days to cancel the contract and return the goods to Sun Leisure Ltd t/a "The Trolley people". Sun Leisure Ltd will arrange a collection of the goods if they have already been dispatched. The customer is responsible for ensuring that all goods are returned in their original condition and packaging, and goods must be unused. Sun Leisure Ltd t/a "The Trolley people" must be advised in writing via e-mail, letter or fax within the stated time period if for any reason the customer wishes to cancel the contract, otherwise we reserve the right to refuse the return. No requests for refunds will be considered after this period.

Goods which were used cannot be returned to Sun Leisure Ltd t/a "The Trolley people" without a valid reason (for example a manufacturing fault). Sun Leisure Ltd t/a "The Trolley people"  reserves the right to refuse any refund if the terms & conditions were not met. If at any point the customer decides to cancel a bespoke order (i.e. branded products, individual amendments) any payments made are non-refundable. We reserve the right to refuse a request for any refunds when manufacturing bespoke work, which have been approved and “signed-off” on the Customers instructions.

Return address for goods:

Sun Leisure LTD c/o Riber Products

Bridge Street

Clay Cross

S45 9NU

FAULTY OR DEFECTIVE ITEM

In case the goods are faulty or defective, Sun Leisure Ltd t/a "The Trolley people" must be notified within 48 hours of receiving the goods. We might ask you to provide photographic evidence of the fault or to have the item returned to us for inspection. This will enable us to make a decision to either replace or repair the item. Sun Leisure Ltd t/a "The Trolley people" has 30 days to make a decision whether the item is to be replaced or repaired.

WARRANTY

We offer a 12 months warranty on our complete product range. 

Sun Leisure Ltd t/a "The Trolley people"  warranty does not cover damage caused to its products by adverse weather, wind, rain or other forces of nature, and including accidents, over loading, improper assembly or disassembly or adjustment during set-up or take down, or any abuse, misuse or neglect by the user.

WARRANTY CLAIMS

Any damage claims made under warranty must follow this procedure:

The Customer must notify Sun Leisure Ltd t/a "The Trolley people" immediately and not later than 48 hours after taking delivery of the goods, by email with a full description of the damage, supported by digital photographs. Sun Leisure Ltd t/a "The Trolley people" has 7 days to respond to this e-mail and might request the customer to repack the defective part(s) and notify Sun Leisure Ltd t/a "The Trolley people" when the goods are ready to collect. Once the defective part(s) are examined, Sun Leisure Ltd t/a "The Trolley people" will arrange for redelivery of a replacement part subject to stock availability, provided that goods have not been used or mistreated in any way by the customer. If, in Sun Leisure Ltd t/a "The Trolley people" opinion there is evidence that the goods have been used and that the damage has been incurred as a result of misuse or any other situation which is not covered by warranty, we reserve the right to either accept the goods for full replacement, offer a replacement part on payment of a 50% repair charge or decline the acceptance of the goods and return them to the customer in their damaged state. Under these circumstances the customer will be liable for the carriage cost of collection and return.